Refund &Warranty Policy

Don't like your new red light? Before you make the decision to return, feel free to reach out to us by email for a complimentary consultation and we will do our best to help you out with any concerns or questions.

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Return shipping is paid by you. We require that returns be sent back in the original packaging to prevent damage in transit. You shall retain the tracking information to provide proof of delivery to VITALLIGHTTHERAPY. 

VITALLIGHTTHERAPY is not liable for lost or damaged return shipments and we reserve the right to charge for any damages you caused to the product.

Refunds for customers choosing to return during the 30-day trial period are 100% of product cost – any elective expedited shipping costs and international shipping costs are non-refundable.

Returns must note your full name and order number. Returns must be postmarked before the end of the 30-day trial period. Returns after the 30-day trial period will not be accepted.

If the returned product is damaged in any way or returned in an un-sellable condition. the shipment will be refused and returned to sender.

The return shipping address will be provided on the provided on the email after the return application. 

• 1. Don't like it.

We accept order cancellation before product was shipped or produced. If the order is cancelled , you will get a full refund. We can not cancel the order if the product is already shipped out.

We offer 30 days return and refund , the 30 days trial period commences upon customer's receipt of the product. Return shipping is paid by you. We require tha returns be sent back in original packaging to prevent damage in transit. You shall retain the tracking information to provide proof of delivery to us. We are not liable for lost or damaged return shipments and we reserve the right to charge for any damages you caused to the product.

• 2.Damages

Buyer has 10 days after delivery to report receipt of a damaged item. Please inspect your product carefully and report any damages within the 10-day period. Bontanny is not responsible for damages reported after the 10-day period. We will require photo and video proof of receiving a product that is damaged so that we can address the issue with the manufacturer or shipping company.

• 3.Refunds

Once your return is received and inspected, you will be sent an email to notify you that the item has been received. If the refund is approved then the refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

• 4.Exchanges

Items will be replaced if they are defective or damaged, subject to the damages proof requirements, meaning, we will require photo and video proof of receiving a product that is damaged. If you need to exchange the item for the same item, you must send an email to support@bontanny.com requesting the exchange.

• 5.Warranty Service
  

Bontanny Porable Series Red Light - 3 Year Warranty
Bontanny Table Stand Series Red Light - 3 Year Warranty
Bontanny Moving Pro Series Red Light - 5 Year Warranty

Warranty valid only to original purchaser if item purchased directly from www.bontanny.com or authorized re-seller and is non-transferable. The warranty period starts the date the original purchased unit is delivered.

• 6.What does this warranty cover?

The warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Bontanny will replace, at no charge, products that prove defective because of improper material or workmanship, under normal use and maintenance.

• 7.What will we do to correct the problems?

Bontanny will replace the products at no charge. For the first 180 days, Bontanny will be responsible for all shipping costs related to your request. After the first 180 days, buyer will be responsible for product shipping charges and related coverage while in transit to us.  Please retain the tracking information for proof of delivery to us.

• 8.What does the warranty not cover?

The warranty does not cover any problem that is caused by damage resulting from negligence, improper maintenance, or modification; the warranty does not cover theft or loss of the product.

• 9.What do you have to do?

To obtain warranty service, you must first contact us at support@bontanny.com to determine the problem and the most appropriate solution for you.  You may be asked to provide proof of any defects, and therefore you should maintain photos and videos of any alleged defects. 

Warranty valid only to original purchaser and is non-transferable. 

The warranty period starts the date the original purchased unit is delivered.